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Welcome to the Entertainment Earth FAQ!
Search or browse our Knowledge Base below. You can call us too @ 1-818-255-0095 or email hello@entertainmentearth.com.
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Featured articles
5 articles
What is the Entertainment Earth Mint Condition Guarantee™?
What is the Entertainment Earth 110% Low Price Guarantee?
What does “processing” mean?
Hassle Free 90-Day Return Policy
Risk Free Shopping! Order now and we'll charge your credit card later!
Contact Us
2 articles
Here's how to easily contact us...
What do your Client Services reps know that's not on the website?
Shipping
17 articles
What does “processing” mean?
How can I track my order?
Do you accept international orders?
International Shipping Rates
International Shipping Methods
Domestic USA Shipping Rates
Domestic USA Shipping Methods
International Duties, Taxes, and Regulations
View all articles in “Shipping”
Ordering
15 articles
Why pre-order now? ("Coming Soon" is good for you!)
Risk Free Shopping! Order now and we'll charge your credit card later!
What methods of payment do you accept?
What if my credit card/payment method declines?
Why is there an authorization on my credit/debit card?
Can I pay with PayPal?
Are your prices in USD?
Do you charge sales tax?
View all articles in “Ordering”
Returns
1 article
Hassle Free 90-Day Return Policy
NoFraud
4 articles
Who is NoFraud and why did I receive a message from them?
What happens after I respond to NoFraud?
Will NoFraud ask for any personal information?
What if I didn't make the transaction that NoFraud is inquiring about?
Affiliate Program
10 articles
What does it mean to be an Affiliate?
How does the Entertainment Earth Affiliate Program work?
What makes the Entertainment Earth Affiliate Program special?
Do Affiliates get commissions from all sales?
Does it cost anything to become an Affiliate?
How often are Affiliates paid?
What Tax ID information is required to become an Affiliate?
On what platforms can Affiliates earn commissions?
View all articles in “Affiliate Program”
Low Price Guarantee
1 article
What is the Entertainment Earth 110% Low Price Guarantee?
Mint Condition Guarantee
8 articles
What is the Entertainment Earth Mint Condition Guarantee™?
Why is mint condition nearly impossible to find?
What about the condition of pre-orders?
How can Entertainment Earth offer a Mint Condition Guarantee?
What if I receive a mint product in not-mint condition?
When does the Mint Condition Guarantee NOT apply?
What is a "Not Mint" item? Do you sell things in not-mint condition?
How do you determine when to sell not-mint condition items?
Stock Status
1 article
What do your stock statuses mean?
Using Your Account
5 articles
How can I review my order history?
How can I update my address?
How can I update my credit card/payment information?
How can I review items I have on backorder or pre-order?
How can I change my email address or password?
Entertainment Earth Exclusives
3 articles
What Entertainment Earth Exclusive items do you have? Will you carry more in the future?
What happened to those older exclusives you used to have that sold out? Are you going to get more?
I have a great idea for an exclusive for you! Who can I suggest it to?
Action Figure FAQ
15 articles
I have seen the (new figure, new toys, etc.) at my local store or elsewhere online. Why don't you have them yet?
What's a "chase" figure? Can I order one?
Can you send me a factory-sealed case of action figures?
What makes a figure/collectible "not mint"? What's wrong with it?
Some action figures are really popular and always sell out. Why don't they just keep making more?
In the past, you've had a lot of items that sold out and then came back. There's an item I'm looking for and was wondering when it might come back in stock.
What's a "wave"?
Some items you sell don't have a height but say things like "1:6 scale" or "1:10 scale." What does that mean?
View all articles in “Action Figure FAQ”